By making a booking and paying your deposit you signify your agreement with our refund policy below:
For cancellations up to 7 days before arrival = full refund.
For cancellations of less than 7 days before arrival = no refund (unless the pitch is resold).
No refunds will be made on or after the intended arrival date.
Similarly, no credit or refund is available for any unused services provided in the cost of your holiday eg. if you choose to depart early.
If we have to cancel your booking prior to your arrival, we will refund in full any payments you have already made.
Events such as vehicle breakdown, illness or inclement weather etc. which may result in delayed arrival or cancellation of your stay are not the responsibility of The Croft and therefore we advise you to seek appropriate travel insurance.
If you have to cancel your booking, please do so as early as possible so that we may attempt to re-book your pitch and recover lost income.
Your booking is only cancelled once you have received a confirmation of cancellation email from us. If you email/leave a voicemail to cancel and do not receive a confirmation of cancellation email from us within 12 hours, please contact us again as we have not received your message and you may still be liable for payment.
Please be aware, as previously stated, we do not have toilets or showers. If you arrive on site without facilities, you will be turned around and no refund will be given.